Update by user Oct 31, 2017
In less than 24 hours of posting my review of One Blood, I was called by a One Blood representative. She resolved the issue immediately, and gave me her phone number in case I ever have any problem in the future.
Original review posted by user Oct 30, 2017
I donated blood and was given a One Blood rewards card to redeem online. (I think it was for $10.) My wife entered the reward code number and the online site said that the Reward was already taken, so apparently, someone used the number before I received the card.
Now, the One Blood website to redeem Rewards has been removed. I attempted to contact One Blood online twice, by filling out a comment form. Both times, the site said there was a problem and gave me a blank form page to start over. Then, I called the customer assistance number, and was switched to a One Blood voice mail number.
I left a message, but no one ever called me back. .
I donate blood anyway, but they offered a reward for this to donors, and it seems to be a lie and that they don't care that it is. And, I cannot ever contact One Blood to find out what happened, or to let them know.
Reason of review: Poor customer service.
Monetary Loss: $10.
Preferred solution: Deliver product or service ordered.
I liked: Local employees.
I didn't like: Corporate customer service.